Refund and Cancellation Policy

Your Guide to Transactions at 6Club55

At 6Club55, we want your gaming experience to be enjoyable and hassle-free. However, we understand that issues may sometimes occur with payments or withdrawals. This policy explains the conditions under which refunds or cancellations may be granted and the steps to resolve any concerns. By using our platform, you agree to these terms.

If you have any questions, feel free to contact our support team.

1. General Rules for Refunds and Cancellations

  • No Refunds on Final Deposits: Once a deposit has been processed, it cannot be refunded unless there is a system error or duplicate charge.
  • Bets and Bonuses Are Final: Any bets placed or bonuses used cannot be refunded unless a technical issue occurs during gameplay.
  • Errors and Duplicate Payments: Refunds will be provided if you are charged incorrectly or multiple times after proper verification.
  • Time Limit for Refunds: Refund requests must be submitted within 7 days of the transaction. Late requests may not be accepted.

2. Situations Where Refunds Apply

2.1. Duplicate Payments

If your account is charged more than once for the same deposit, we will review and refund the extra payment after confirmation.

2.2. Failed Deposits

If funds are deducted from your account but do not appear on your 6Club55 balance, you can request a refund by providing proof of payment.

2.3. Unauthorized Transactions

If deposits or withdrawals are made without your permission, we will investigate and issue refunds if the claim is valid.

2.4. Game Errors

If a technical problem affects your gameplay or winnings, we will adjust your account balance after reviewing the issue.

2.5. Bonus Issues

If a promotion or bonus is not applied due to a system issue, your balance will be corrected or the bonus will be added.

3. How to Request a Refund

Step 1: Contact Support

Reach out to our team via email, live chat, or phone. Provide your username, transaction details, and a brief description of the issue.

Step 2: Submit Proof

Share screenshots or bank statements to verify your claim and help speed up the process.

Step 3: Review Period

Refund requests are reviewed within 3 to 5 business days. If more details are needed, our team will contact you.

Step 4: Notification

You will receive an email once the review is complete. Approved refunds will be sent to your original payment method.

Step 5: Processing Time

Refunds may take 5 to 7 business days to show in your account, depending on your payment provider.

4. Cancellations of Transactions

4.1. Canceling Deposits

Once a deposit has been completed, it cannot be canceled. Please double-check all details before confirming your payment.

4.2. Canceling Withdrawals

You can cancel a pending withdrawal in your account settings as long as it has not been processed. Completed withdrawals cannot be reversed.

4.3. Incomplete Verification

Withdrawal requests may be delayed or rejected if your account verification is incomplete.

4.4. Automatic Cancellation

If a withdrawal request is not completed within 7 days, it may be automatically canceled. You can resubmit the request if needed.

4.5. System Glitches

If a transaction is affected by a system error, the funds will be returned, and the transaction will be canceled.

5. Dispute Resolution

5.1. Raising a Dispute

If you disagree with a refund or cancellation decision, contact support with all relevant details.

5.2. Timeframe for Disputes

Disputes must be reported within 7 days of the transaction or issue. Delays in filing may result in the dispute being declined.

5.3. Investigation Process

Our team will review your dispute and provide a decision within 10 business days.

5.4. Final Decision

Once a decision has been made, it is final and cannot be changed.

5.5. Further Escalation

If you are not satisfied with the resolution, you may contact the appropriate gaming authority for additional support.

6. Handling Technical Issues

6.1. Game Problems

If a game crashes or encounters a bug, affected bets will be refunded to your account.

6.2. Planned Maintenance

Refunds are not issued for downtime caused by scheduled maintenance. Players are notified in advance of these events.

6.3. Interrupted Game Rounds

Bets placed during interrupted games will be canceled, and funds will be returned.

6.4. Payment Failures

If a payment fails but funds are deducted from your account, contact support to investigate and resolve the issue.

6.5. System Errors

In cases of major system glitches, gameplay may be temporarily paused, and affected transactions will be refunded.

7. Tips to Avoid Problems

  • Check Your Details: Always verify your payment and withdrawal information before confirming.
  • Complete Verification: Ensure your account is fully verified to avoid delays or issues.
  • Understand Bonuses: Read the terms of bonuses to avoid confusion or incorrect usage.
  • Report Quickly: Contact support as soon as you notice a problem for faster resolution.
  • Protect Your Account: Keep your login details secure to prevent unauthorized access.

Contact Us for Help

Our team is available 24/7 to assist you with refunds, cancellations, or other concerns.

Acknowledgement

By using 6Club55, you confirm that you have read and agree to this Refund and Cancellation Policy. Please review this policy before using the platform, and contact us if you have any questions.